Why Casino365 deserves your trust
Highest-Grade Encryption
Casino365 uses 256-bit SSL encryption to secure every transaction and protect your personal information. Your data cannot be accessed by any unauthorized party.
Personal Data Is Never Sold
Casino365 never sells your name, email, or contact details to third parties. Your data is used solely to improve Casino365 services.
Secure Data Storage
All data stored on Casino365 servers meets international data protection standards. Regular security audits keep systems up to date.
Cookies, in your control
Casino365 lets you manage your own cookie preferences. No tracking beyond essential cookies takes place without your consent.
KYC data secured under strict protection
Documents submitted for identity verification are stored in Casino365's encrypted systems and can only be accessed by authorized personnel.
Privacy Support
Casino365's 24/7 support team is ready to help with any questions or requests about your data. Your concerns matter to us.
Welcome to Casino365. This privacy policy ("Policy") describes in detail how your personal information is collected, used, stored, and protected on the Casino365 platform. Casino365 believes transparency is the foundation of trust. We want you to clearly understand what we do — and what we don't do — with your information.
By using the Casino365 website or app, you are considered to have accepted this privacy policy. If you have concerns about any part of it, please contact our support team before using Casino365 services.
Casino365 collects the following types of information to operate and improve its services. We only collect what is necessary — collecting unnecessary data goes against our policy.
| Data Type | Example | Time of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Register / KYC |
| Contact Information | Email address, phone number, and postal address | Register |
| Financial information | Payment methods, transaction history | Deposit / Withdrawal |
| Technical Data | IP address, browser, and device information | Duration of Site Use |
| Gaming Activity | Game history, bet amounts, wins and losses | During Gameplay |
Important: Casino365 never stores your full payment card number or CVV code. This information is processed exclusively through internationally certified payment processors.
Casino365 collects your information for specific purposes only, each aimed at delivering better service or meeting legal obligations.
- Account management: To properly create, verify, and manage your account on Casino365.
- Payment Processing: Casino365 uses financial information to process deposits and withdrawals securely.
- Security Assurance: Casino365 analyzes technical data to prevent fraud, money laundering, and unauthorized access.
- Legal compliance: To meet the requirements of licensing authorities and applicable laws.
- Service Improvement: Gaming activity data is analyzed to improve Casino365's game lobby, promotions, and overall user experience.
- Contact: To send important updates, promotional offers, and support messages.
- Responsible Gaming: Casino365 monitors gaming patterns to identify signs of gaming addiction and provide timely support.
Marketing Messages: You can unsubscribe from Casino365 promotional emails at any time. However, essential account-related notifications cannot be turned off.
Casino365 never sells your personal information. However, limited data may be shared with trusted third parties in certain specific circumstances.
- Payment Processors: Payment gateway providers contracted by Casino365 receive only the data necessary to complete a transaction.
- Game Provider: Casino365's partner game companies receive players' gaming activity data, but not identity or financial information.
- Legal authorities: Where legally required, such as by court order, regulatory request, or criminal investigation, Casino365 will provide the relevant information.
- Security Partners: Fraud detection and cybersecurity service providers may receive limited technical data.
In all of the above cases, Casino365 ensures that third parties comply with data protection standards and do not use your information beyond the purposes Casino365 has specified.
Casino365 uses cookies and similar tracking technologies on its website to improve service quality and make your browsing experience smoother.
- Essential cookies: Essential for core Casino365 functionality. Used to maintain login sessions, security checks, and similar operations. These cannot be disabled.
- Functional Cookies: Remembers your language preference and settings, making Casino365 easier to use.
- Analytics Cookies: To understand how Casino365 is being used. You can turn these cookies off.
- Marketing Cookies: To show you relevant promotions. You can turn this off at any time.
Cookie Controls: You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect how some Casino365 features work.
Casino365 does not retain your information longer than necessary. Different types of data have their own specific retention periods.
- Account information: Retained while your account is active. After closure, kept for up to 5 years as required by law.
- Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
- KYC documents: Up to 7 years, in accordance with regulatory requirements.
- Gaming Logs: Generally retained for 1 to 2 years for technical purposes.
- Support Contact: May be retained for up to 2 years for service improvement purposes.
Once the retention period expires, Casino365 securely deletes or anonymizes your data so that no individual can be identified.
As a Casino365 member, you have several important rights over your personal data. Casino365 respects these rights and will help you exercise them.
Right to Access Your Data
You can request to know what information Casino365 holds about you.
Right to Rectification
If any of your information is incorrect or incomplete, you can have it corrected through Casino365 support.
Right to Erasure
Where no legal obligation exists, you can request that Casino365 delete your data.
Right to Object to Processing
You may object to your data being used for marketing purposes, and Casino365 will honor that request.
Right to Data Portability
You can request a copy of the information Casino365 holds about you in a structured, portable format.
Right to Restrict Processing
In certain circumstances, you can ask Casino365 to restrict how your data is processed.
To exercise your rights: Contact the Casino365 support team by email or live chat. Casino365 will typically respond to your request within 30 days.
Casino365 uses industry-leading security technology to protect your data. Our security infrastructure operates across multiple layers.
- SSL/TLS encryption: All data sent to and from Casino365 is protected by 256-bit SSL encryption. When you see the padlock icon in your browser, your connection is secure.
- Firewall & DDoS Protection: Casino365's servers are protected by advanced firewalls and DDoS mitigation systems.
- Two-Factor Authentication (2FA): Casino365 supports two-factor authentication on your account, adding an extra layer of security beyond your password.
- Regular Security Audits: Casino365 systems are regularly audited by independent third-party security experts.
- Access controls: Only authorized Casino365 staff can view specific user data, and every access is logged.
Please note that no one can guarantee 100% security on the internet. While Casino365 makes every effort to protect your data, in the event of an unforeseen security incident, Casino365 will notify affected users as quickly as possible.
Casino365 is strictly for users aged 18 and above. Casino365 does not knowingly collect or store personal information from minors.
- Casino365 verifies age at registration and prevents users under 18 from creating an account.
- Proof of age is mandatory during the KYC process.
- If casino365 becomes aware that personal information of a minor has been collected inadvertently, it will immediately delete that information and close the associated account.
A note for parents: If you suspect your child has created an account on Casino365, please contact our support team immediately.
Casino365 may update this privacy policy from time to time, due to new legal requirements, changes in services, or security improvements.
- For significant changes, Casino365 will post a notice on the website and send an email to your registered address.
- Continued use of Casino365 after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
- The date of the most recent update will always be shown at the top of this page.
If you have any questions, concerns, or requests regarding the Privacy Policy, please contact the Casino365 support team. We can assist you in Bengali and will respond as promptly as possible.
- Live Chat: Casino365 offers 24/7 live chat support on its website.
- Email: [email protected] — typically responded to within 24 hours.
Your privacy is Casino365's top priority. Don't hesitate to reach out with any concerns — we're always here for you.